Refund policy

If a paid PDF report cannot be generated after repeated attempts, you get the full amount back. The system starts the refund automatically through Dodo Payments and emails you; if the automatic refund fails, we refund you manually.

If a delivered report covers a different company than the one you ordered or cannot be opened, write to us within 14 days with the order number and we will regenerate it or refund you.

You can cancel at any time from the My account page. Cancelling stops future renewals, and your plan stays active until the end of the period already paid, monthly or yearly. A period that has already started is not refunded unless you were charged in error or the service was unavailable.

If a report included in your plan fails, it does not count toward your monthly allowance and you can order it again.

Write to [email protected] from the email address used for payment and include the order number. Refunds go back to the original payment method through Dodo Payments; when they appear depends on your bank.